WhatsApp templates are submitted for you when a number connects

Fellix sends the satisfaction survey and appointment reminders on WhatsApp through templates that Meta has to approve first. You used to submit them yourself; now Fellix does it for you.

What Fellix submits. As soon as a WhatsApp Business Account has a working number, Fellix submits the satisfaction survey in your organization's languages and, if you take appointments, the appointment reminder. It does this again when your organization adds a language and when you start taking appointments. A language already on the account is not submitted again, and a template Meta rejected is left for you to fix. Meta reviews each one, usually within a few hours. The survey still goes out only when a conversation is ended with the survey ticked.

See where each one is. In Build → Channels, each WhatsApp account's header shows its status: Preparing templates, Templates in review, Templates ready, Templates need attention or Templates not checked. Hover over it to see the survey and reminder languages and anything Meta refused, with the reason. Until Meta approves the reminder, reminders for WhatsApp bookings go by email.

Who can use it. It runs by itself for every organization with a connected WhatsApp number. The status is on the Channels page, which only owners can open.