What can I measure in Fellix?

Conversation volume and how many resolve without a human, which campaign or ad brought each conversation, your pipeline, and voice-call analytics.

Conversation volume and how many are resolved without a human, which campaign or ad produced which conversation, how your customer pipeline is moving, and voice-call analytics for the phone line.

Analytics → Conversations: resolved and abandoned counts, response and resolution times, and traffic by platform

Analytics → Conversations.

Did this answer your question?