Can I take over a conversation myself?
Yes. Any team member can pick up any conversation from the shared inbox at any point, and the assistant steps back for the rest of it.
Updated 29 October 2026
Yes. Any conversation can be picked up by a team member at any point from the shared inbox, and the assistant steps back for the rest of that conversation.
Live chats: a handed-over conversation waits for a team member to claim it.
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