The assistant & knowledge
How the AI assistant learns your business, how it sounds and when it hands over.
9 articles
- How does the assistant know anything about my business? You give it the knowledge: business info, FAQs, help articles, scenarios, skills, files, text you type, and pages from your website or Notion.
- Can I upload my own documents? Yes. Upload PDF, TXT, Markdown or HTML files up to 20 MB and Fellix extracts the text for the assistant. Scanned PDFs hold no text, so type those in.
- Can Fellix learn from my website? Yes. Point it at your website and it crawls the pages you allow. Fellix re-reads the site every week, and you can start a fresh read after any change.
- What happens when the assistant does not know the answer? It doesn't guess. The conversation goes to your team and the client is told a person will take over. A skill can route topics like refunds to them too.
- Can I take over a conversation myself? Yes. Any team member can pick up any conversation from the shared inbox at any point, and the assistant steps back for the rest of it.
- What languages does Fellix speak? Any language the client writes in. Your team can translate conversations. The dashboard is in English and Turkish, with four more languages partly translated.
- Can I control how the assistant sounds? Yes. Choose a tone (warm, professional or concise) and list phrases it must never use; it follows both on every channel.
- What happens outside working hours? The assistant keeps answering, books appointments and captures enquiries, and your team picks up anything handed over when they are back.
- Can the assistant collect details with a form? Yes. Build a form under Forms and send it in website chat or on WhatsApp, from your team, the assistant or in bulk. Answers land in the conversation.