Can I control how the assistant sounds?
Yes. Choose a tone (warm, professional or concise) and list phrases it must never use; it follows both on every channel.
Updated 29 October 2026
Yes. You choose the tone (warm, professional or concise) and you can list phrases it must never use. It follows both on every channel.
Agent behaviour: tone of voice, the details it asks for, and phrases it must never use.
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