Does Fellix answer phone calls?

Yes. An AI voice agent can answer calls, follow the same knowledge as your chat assistant, and pass the caller to a person when needed. It runs on your own Retell and Twilio accounts, which bill you directly for minutes and numbers. Every call is logged with a transcript, and voice analytics show how the calls are going.

Voice → Phone Numbers: numbers come from your own Twilio account and reach an agent through Retell.