Can different channels give different answers?
Yes. All channels share your organization's knowledge; a channel's own agent can add knowledge, instructions and a model, or switch off a shared entry.
Updated 29 October 2026
Yes. Every channel answers from your organization's knowledge, and any channel can have its own agent that adds knowledge, instructions and a model on top: a WhatsApp-only price list, or an FAQ the website chat uses but Instagram does not. A channel's agent can also switch off a shared entry.
A channel's agent inherits the organization's settings until you override one.
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