Channels
WhatsApp, Instagram, Messenger, website chat and phone in one inbox.
6 articles
- Which channels can Fellix answer on? WhatsApp Business, Instagram DMs, Facebook Messenger, a chat on your own website and inbound phone calls, all arriving in one shared inbox.
- Can I put the chat on my own website? Yes. The website chat is one line of script you paste into your page, and it works on any site, including WordPress, Shopify, Wix and Squarespace.
- Does Fellix answer phone calls? Yes. An AI voice agent answers calls from the same knowledge as your chat and passes callers to a person. It runs on your own Retell and Twilio accounts.
- Can I turn the assistant off for one channel? Yes. The assistant is on or off per channel, so it can answer website chat while your team handles WhatsApp. One switch in Settings stops it everywhere.
- Can different channels give different answers? Yes. All channels share your organization's knowledge; a channel's own agent can add knowledge, instructions and a model, or switch off a shared entry.
- Can I use my existing WhatsApp Business number? Yes. Connect your WhatsApp Business account through Meta and keep your number; your chat history stays put and new messages arrive in the Fellix inbox.