Getting started
What Fellix is, who it is for and how to set it up.
6 articles
- What is Fellix? A customer-communication platform for service businesses. An AI assistant answers messages and calls, books appointments and hands off to your team.
- Do I need a developer to set Fellix up? No. You connect each channel from the dashboard in minutes; the website chat only needs one line of script pasted into your site.
- What kind of businesses use Fellix? Any business that sells appointments, service or advice, from salons, clinics and gyms to education, real estate, retail, travel and events.
- Can I try the assistant before clients see it? Yes. In the Playground you chat with each channel's assistant as a client would, and on Test agents you compare agents and models. Tests use AI credits.
- Can I send a WhatsApp message to many clients at once? Yes. Select clients and send a Meta-approved WhatsApp template; each gets it in their own language. Not for cold outreach: opt-in rules and charges apply.
- Does Fellix provide a client-facing help center? Yes. A help center on a Fellix subdomain or your own domain, multilingual and styled your way. Its articles also feed your website chat and assistant.